Place & Track Orders
To place an order you can sign-up for an online account, call a dedicated sales representative, or process it via EDI transmission. Please contact 631-748-9400 for any questions.
Yes, to track an order sign-in to your online account.
Orders can be placed up until 9:30pm ET online or 9:00pm ET by phone.
We do not have a minimum order amount. Free shipping may be available based on minimum order requirements. Shipping and delivery terms are provided in your purchasing agreement, invoice or will be communicated at the time of purchase. See your purchasing agreement or invoice for details. All non-contracted customers are subject to standard shipping and delivery policy. Speak to a sales representative for additional details.
Contact a Sanuscure Customer Service representative at 631-748-9400
Shipping & Delivery
Yes, shipping and delivery terms are provided in your purchasing agreement, invoice or will be communicated at the time of purchase. Free shipping may be available based on minimum order requirements. See your purchasing agreement or invoice for details. All non-contracted customers are subject to Sanuscure's standard shipping and delivery policy. Sign-in to your online account or speak to a sales representative for additional details.
Same day delivery is limited to select locations. To find out if you qualify for same day delivery, email or call your dedicated Sanuscure Representative.
Yes, we offer Saturday delivery on all items except refrigerated items.
Invoices, Credits & Payment
You can pay your invoices or monthly statements by signing up for ACH payment or by check.
Yes, to set up automatic payments contact an Account Services representative at 631-748-9400
To access your invoices sign in to your online account and go to Order History or contact customer service at 631-748-9400
To obtain a copy of a credit memo sign in to your online account and go to the Credit page or contact customer service at 631-748-9400
You can apply credits to your invoices through your online account or contact your dedicated Sanuscure representative.
Returns
Our Returns Policy is located under Support on the top menu bar of the website and/or the footer.
You can sign-in to your online account, go to Orders and find the Order History tab to initiate a return. You can also call Customer Service to help you process your return.
When processing a return online, once approved, the authorization form will be provided online as part of the process. Please keep in mind, a return can only be initiated once the item has been delivered. Customer Service will provide you with a printable Returns Authorization form if needed.
When processing a return online, you will be able to select shipping options. You can schedule a pick up as soon as the return is approved.
For returns processed online, the shipping label will be available for printing. For returns processed over the phone, once the return has been approved, the shipping label will be available online for printing. If requested, our Customer Service team can also email or fax you the shipping label.
The credit is issued to your account in about 2-3 weeks from the time the return is processed and received into our warehouse.
Call Customer Service at 631-748-9400
Call Customer Service at 631-748-9400
Recalls
If you have purchased a recalled product from Sanuscure you will receive a recall notification from us with instructions on what to do. If you did not receive a notice or have any additional questions you can contact Customer Service at 631-748-9400
If you have a recalled product from Sanuscure, follow the instructions on what to do. If you have any additional questions you can contact customer service at 631-748-9400
Yes, Sanuscure does accept partially used or open items, only if the product is recalled, controls excluded.
You can sign-in to your online account, go to Orders and find the Order History tab to initiate a recall return. You can also call Customer Service to help you process your recall return.
For recall returns processed online, the shipping label will be available for printing. For recall returns processed over the phone, our Customer Service team will email or fax you the shipping label.
You can schedule a pick up online as soon as the recall return is approved. Shipping is waived for all recalls.
The credit is issued to your account in about 2-3 weeks from the time the recall is processed, returned and received into our warehouse.
Website Functionality
To change your online password, go to the "Account" section and click the "Profile" tab. If you are locked out of your account or if you forgot your password and can't log in, please call Tech Support at 631-748-9400
To change your username, go to the "Account" section and click the "Profile" tab. If you are locked out of your account or if you forgot your password and can't log in, please call the Tech Support at 631-748-9400
Yes, you can have more than one user ID associated with an account. Contact Tech Support at 631-748-9400 to add additional users.
Supported browsers include Internet Explorer (version 10 and above), Google Chrome, or Mozilla Firefox so you can enjoy a superior, more secure online experience.
Yes, you'll be able to see all of your invoices, statements and ordered products online.
Miscellaneous
To obtain shelf labels contact Customer Service at 631-748-9400
Contact your dedicated Anda Sales Representative at 631-748-9400 to make any changes to your account.
To obtain information about drug shortages, go to our Resources page and click on the ASHP Drug Shortages link.
To obtain an MSDS sheet go to our Resources page and click on the MSDS link.